Shipping + Returns Policy​
Crafted with Care, Delivered with Purpose
At Tattoo Rugs, every rug is carefully made using eco-friendly materials and mindful practices. We use safe packaging and efficient shipping to reduce waste, so your rug arrives in great condition while caring for the planet.
FAQs
Are there any shipping charges?
We offer free worldwide shipping on all Tattoo Rugs. There are no hidden fees or unexpected costs at checkout; the price you see is final.
Customs duties or local taxes (if any) may apply and are the customer’s responsibility.
Will I have to pay import duties or tariffs on my order?
Yes, in some cases. When your order arrives in your country, local customs may apply duties or taxes based on their regulations. These charges are set by your government and, if applicable, are the responsibility of the customer.
When will my order be shipped?
Ready-made rugs: These rugs are already made and ready to ship, so your order usually leaves our studio within 2–4 business days.
Made-to-order rugs: Custom pieces take more time, as each rug is created specifically for you and handcrafted from scratch by skilled artisans. They typically ship within 3-4 weeks.
Do you ship internationally?
Yes, we ship worldwide. No matter where you’re located, we deliver directly from our studio to your doorstep through trusted international couriers.
Is express shipping available?
Yes, express delivery is available for ready-to-ship rugs. For custom orders, it depends on the production timeline. If you need your rug sooner, feel free to contact us before placing your order.
Which carriers do you use for delivery?
We work with reliable global carriers that include DHL, FedEx, UPS, and Aramex, depending on your location and order size. Every shipment is insured, carefully handled, and fully trackable.
Can I update my shipping address after placing an order?
Yes, you can request an address change as long as your order hasn’t been shipped yet. Reach out to us as soon as possible, and we’ll update it for you.
What should I do if my rug arrives damaged?
If your rug arrives in unsatisfactory condition, contact us within 48 hours with photos. We’ll quickly arrange a replacement or suitable resolution, with no unnecessary delays.
Will I receive a tracking number for my order?
Yes, once your order is shipped, you’ll receive a tracking link via email so you can follow its journey to your doorstep.
Do you allow returns or order cancellations?
We do not accept returns.
Orders can be canceled within 24 hours of placing them. After this, production begins, and cancellations are not possible.
If your rug arrives damaged, please contact us, and we will assist you.
